Help & Frequently Asked Questions

Why pay an audit fee of £99.00?
Any legal document needs clarification. You need to have a YES or a NO - otherwise it can end up costing you a lot of unnecessary hassle, time and money. And it’s often very hard to fully understand and be sure of your legal position. There is no point in spending hundreds of pounds, if not thousands, to be told you don’t have a case.
We are much less expensive and reliable!

Will this have an adverse affect on my credit rating?
No.

What our service offers?
HYCB service assesses for non-compliance and inappropriate behavior common to many motor dealers. We also may be able to claim you a refund or compensation if have had your car written off or stolen (total loss), or if you took insurances or breakdown cover.

How do we help our customers?
Many people don’t feel that they can take on an issue with a motor dealer because it will be too expensive and complicated and it’s not easy going up against big companies! Our service provides a solution. Our experts understand the law and the compliance that should have taken place.

How long does it take?
The building of a case, the gathering of information and possible litigation can, on occasions, take some time. Our typical report is provided once we have gathered all the necessary paperwork from the motor dealer and finance company.

What makes us different?
We are specialists in this area. Our specialist team will look at when you can Hand Your Car Back with no penalty and all areas where you might be eligible for a refund or compensation – or both!! At Hand Your Car Back – We work for YOU.

Can I do this myself?
You can conduct any complaint, audit, refund request or compensation claim yourself. Our dedicated team are experts in this field and will be able to locate and advise of any wrong doings by the motor dealer and represent your complaint and claim in full until you receive what is rightfully yours.